shipping time and cost

We strive to ship within a week. Due to the scale of our business and availability of labor, shipping may occasionally take over a week.

Shipping costs are displayed for each carrier at checkout.

tracking

Order tracking is available for each carrier. Tracking number is visible in the overview of your order.

Overview of your order can be accessed via the “account” page if the order was placed using an account.

Overview of your order can be accessed through “order tracking” under “your acount” in the footer or may be accessed through your order confirmation email if the order was placed as a guest.

shipping restrictions

We do not ship to P.O. boxes. If an address is found to be a P.O. box, the order may be canceled.

how to return

Please use the return form on our website to request a return.

In case you were logged in to an account, you can access the return form via your order history on the “your account” page. Here you may select the items you wish to return and describe your reason for return.

After spaver has accepted your pending return request, you will receive a confirmation email with your return information and you will receive a return label via email.

If you ordered as a guest, it is unfortunately not possible to fill in a return form. As of today, Prestashop does not provide a solution for guest returns. If you ordered as a guest, please email info@spaver.nl with the email you placed the order with, including the following information:

- Your order reference

- Order date

- Items you wish to return; please include the item reference number and number

After spaver has accepted your pending return request, you will receive a confirmation email with your return information and you will receive a return label via email.

return options and costs

Returns are shipped using the carrier chosen for the corresponding order. Returned items should be shipping in the original packaging and then protected by a suitable box / bag for shipping . You may place the return label on a flat surface of the parcel without covering the barcodes and information with tape or other material.

uncollected parcel fee

If you fail to pick up your parcel within the reserved time at the pick-up point it will be returned to spaver.

We charge EUR 10,- for shipping and administration for returns of uncollected parcels. This payment request will be sent to the email address corresponding to the order. If you suspect your failure to pick up the parcel in time may have been due an error from spaver (eg. no tracking information received), please contact customer service.